Legal

Terms of Service

Retriever Ops — operated by RO Labs (“Company,” “we,” “us,” or “our”)
Effective Date / Version: September 6, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) are a binding legal agreement between you (“you,” “Trainer,” or “User”) and the Company governing your access to and use of the Retriever Ops mobile application and any related services (collectively, the “Service”).

By creating an account, tapping “I Agree,” or otherwise accessing or using the Service, you accept these Terms in full. If you do not agree, do not create an account and do not use the Service. If you are accepting these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity, in which case “you” refers to that entity.

We may update these Terms from time to time as described in Section 19. Material changes require you to re-accept before continuing to use the Service.

2. Description of the Service

The Service is a record-keeping and business-productivity tool for professional gun dog / retriever trainers. It allows you to store client and dog records, log training sessions (including photos, video, and voice recordings), track hunt-test titles, and generate and send progress reports to your clients. The Service is a software tool only. It does not train dogs, evaluate dogs, guarantee any training outcome, or substitute for your professional judgment, veterinary care, or safety practices. See Section 11.

3. Eligibility

The Service is intended for use by adults operating or working for a professional dog-training business. By using the Service you represent that:

  • you are at least 18 years old;
  • you are using the Service for professional/business purposes, not as a consumer pet owner;
  • you have the legal capacity to enter into this agreement; and
  • your use of the Service complies with all laws applicable to you.

The Service is not directed at children, and we do not knowingly permit anyone under 18 to create an account.

4. Accounts

You must create an account to use the Service. You agree to:

  • provide accurate, current information when creating your account;
  • keep your login credentials confidential and not share your account with others;
  • notify us promptly at the contact in Section 23 if you suspect unauthorized access to your account; and
  • accept responsibility for all activity that occurs under your account, whether or not authorized by you, except to the extent caused by our failure to meet our obligations under these Terms.

We are not liable for any loss arising from your failure to safeguard your account credentials.

5. Your Clients' Data Is Your Responsibility

This section is important. Please read it carefully.

The Service lets you, the Trainer, enter and store personal information about your own clients — the dog owners you work with — including names, email addresses, phone numbers, home addresses, emergency contacts, and information about their dogs. Your clients are not users of the Service, do not create their own accounts, and do not agree to these Terms or review our Privacy Policy themselves. They receive only the reports you choose to generate and send.

By entering any information about a client or third party into the Service, you represent and warrant that:

  • you have the legal right, and any consent required by applicable law, to collect, store, and share that person's information with us for the purpose of using the Service;
  • you have informed that person (to the extent required by law) that their information will be stored in a third-party software platform and may be transmitted to them by email or other means you select;
  • you are solely responsible for determining what personal information you collect from your clients, why, and for how long, and for complying with any privacy, data-protection, or consumer-protection law that applies to you as a business that collects personal information from clients (which may include laws such as the CCPA/CPRA, GDPR, or similar state or foreign laws, depending on where you and your clients are located); and
  • you will promptly honor any request from a client to access, correct, or delete their information, using the tools the Service provides or by contacting us if you need help.

As between you and the Company, you are the data controller (or equivalent) for your clients' personal information, and the Company acts only as a data processor / service provider that stores and transmits that information at your direction. We do not independently verify that you have the right to input any client's information, and we have no relationship with, and no independent obligations to, your clients.

You agree to indemnify and hold the Company harmless from any claim, complaint, regulatory action, or liability arising from your collection, entry, or use of any client's or other third party's personal information through the Service, as further described in Section 16.

6. License Grant and Restrictions

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Service on a device you own or control, solely for your own internal business purposes.

You agree not to, and not to permit others to:

  • copy, modify, or create derivative works of the Service;
  • reverse engineer, decompile, or disassemble the Service, except to the extent applicable law prohibits this restriction;
  • rent, lease, lend, sell, sublicense, or otherwise transfer the Service to any third party;
  • remove or obscure any proprietary notices;
  • use the Service to build a competing product or service;
  • access the Service through automated means (scraping, bots) or attempt to circumvent any subscription or usage limit; or
  • use the Service in any way that violates applicable law or infringes any third party's rights.

We reserve all rights not expressly granted to you.

7. Acceptable Use

You agree not to use the Service to store, transmit, or send content that is unlawful, defamatory, harassing, or that infringes any third party's intellectual property or privacy rights, or to use the Service to send unsolicited communications to anyone who has not agreed to receive them from you.

8. Subscriptions, Fees, and Billing

The Service offers a free tier with usage limits (for example, a limit on the number of active dog records) and a paid subscription tier (“Pro”) that removes those limits and may unlock additional features.

  • Billing through Apple. All purchases and subscriptions are billed and processed exclusively by Apple through the App Store, under Apple's own terms and payment methods. We never receive or store your payment card information.
  • Auto-renewal. Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period, exactly as disclosed at the point of purchase in the App Store. You manage and cancel your subscription through your Apple ID account settings, not within the Service or through us.
  • Refunds. All refund requests are handled by Apple under Apple's refund policies. We do not process refunds directly and have no ability to override Apple's determination.
  • Trials and promotional access. Any free trial, promotional period, or complimentary (“comped”) access is offered at our discretion, may be modified or revoked at any time, and does not create any ongoing entitlement.
  • Changes to pricing or limits. We may change subscription pricing, free-tier limits, or included features at any time. Price changes will not affect a subscription period you have already paid for, but may apply to renewals, subject to Apple's notice requirements.
  • Downgrade/expiration effects. If your subscription lapses and you exceed the free tier's limits, you may be unable to create new records (for example, adding a new dog) until you resubscribe or reduce usage. We are not obligated to delete or restrict access to records you created while previously entitled to them, but we do not guarantee uninterrupted access to every feature at every tier.

9. Your Content

“Content” means anything you or your account submits to the Service, including client and dog records, notes, ratings, photos, video, and voice recordings.

You retain all ownership rights in your Content. You grant the Company a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, and display your Content solely as necessary to operate the Service — for example, to sync your Content across your devices, to include it in a report, and to deliver that report to a recipient you designate. This license ends when you delete the relevant Content or close your account, subject to Section 13 (residual copies in backups may persist for a limited period as described in our Privacy Policy).

You are solely responsible for your Content and for having the rights necessary to submit it, including rights in any client information, photos, or video of clients, their property, or their animals.

10. Intellectual Property

The Service, including its software, design, text, graphics, and the “Retriever Ops” name and logo, is owned by the Company or its licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding without our prior written consent.

References in the Service to AKC, UKC, HRC, or other hunt-test organizations and their title names are used for informational and identification purposes only. The Company is not affiliated with, sponsored by, or endorsed by any such organization, and title or progress information shown in the Service is self-reported by you and is not an official record of any organization.

11. No Professional Advice; Assumption of Risk

The Service is a record-keeping and reporting tool. It does not provide veterinary, medical, behavioral, or professional dog-training advice, and nothing in the Service should be relied on as such. You are solely responsible for your own training methods, techniques, judgment, and safety practices, and for the health, safety, and welfare of any animal, person, or property involved in your training activities.

To the fullest extent permitted by law, the Company disclaims all liability for any injury, death, illness, property damage, loss, or other harm to any person or animal arising out of or related to training activities, decisions, or advice — whether or not those activities were logged, tracked, or reported using the Service.

12. Third-Party Services

The Service relies on third-party infrastructure providers to operate, including but not limited to a database and authentication provider, a cloud media storage provider, an offline data sync service, a transactional email provider, and Apple (sign-in and subscription billing). We select these providers carefully, but we do not control them and are not responsible for their outages, errors, security incidents, or changes to their services. Interruptions at any of these providers may affect the availability of the Service.

13. No Guarantee of Data Availability

The Service is designed to work offline, storing data on your device first and syncing to our servers when a connection is available. While we take reasonable measures to protect against data loss, we do not guarantee that your Content will never be lost, delayed, corrupted, or become unsynced, whether due to device loss or damage, software defects, sync conflicts, third-party provider failures, or other causes. You are responsible for maintaining your own backups of any Content that is critical to your business (for example, exporting or separately saving important client records, reports, photos, or video). To the fullest extent permitted by law, the Company is not liable for any loss of, or inability to access, your Content.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY DEFECT WILL BE CORRECTED, OR THAT REPORTS WILL BE DELIVERED SUCCESSFULLY OR ON ANY PARTICULAR SCHEDULE.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (I) THE TOTAL AMOUNT YOU PAID TO THE COMPANY (VIA APPLE) FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (II) FIFTY U.S. DOLLARS (USD $50).

Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties, so some of the above limitations may not apply to you. In that case, liability will be limited to the greatest extent permitted by applicable law.

16. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its owner, and its contractors and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your Content, including any client or third-party personal information you submit; (c) your violation of these Terms; (d) your violation of any law or the rights of any third party, including any client whose information you entered without adequate right or consent; or (e) any dispute between you and a client or other third party.

17. Term and Termination

These Terms remain in effect while you use the Service. You may stop using the Service and delete your account at any time through the in-app account deletion option.

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, misused the Service, failed to pay applicable fees, or if we discontinue the Service. Upon termination, your right to use the Service ends immediately. Sections 5, 6 (restrictions), 9–11, and 13–22 survive termination.

We recommend exporting or otherwise preserving any Content you need before deleting your account, as deletion may be irreversible.

18. Discontinuation of the Service

We may modify, suspend, or discontinue the Service, in whole or in part, at any time, with or without notice. We will make reasonable efforts to provide advance notice of a full discontinuation where practical, but we are not liable to you or any third party for doing so.

19. Changes to These Terms

We may revise these Terms from time to time. If we make material changes, we will require you to review and re-accept the updated Terms before continuing to use the Service. Continued use after a non-material update constitutes acceptance of the revised Terms.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles, except where applicable law requires otherwise.

Agreement to Arbitrate. You and the Company agree to resolve any dispute arising out of or relating to these Terms or the Service through final and binding individual arbitration, rather than in court, except that either party may bring an individual claim in small-claims court if it qualifies. The arbitration will be administered by a recognized arbitration organization (such as the American Arbitration Association) under its rules then in effect, and will take place in, or be conducted by phone/video/written submission consistent with, Texas.

CLASS ACTION WAIVER: YOU AND THE COMPANY EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this class-action waiver is found unenforceable as to a particular dispute, that dispute (and only that dispute) will proceed in court rather than in arbitration, and the remainder of this arbitration agreement will still apply to all other disputes.

This section does not limit either party's right to seek injunctive relief in court for actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights.

21. Apple App Store — Additional Terms

If you downloaded the Service from Apple's App Store, you acknowledge and agree that:

  • this agreement is between you and the Company only, not Apple, and Apple has no responsibility for the Service or its content;
  • the license granted to you is limited to use on Apple-branded devices that you own or control, as permitted by the App Store's usage rules;
  • Apple has no obligation to provide any maintenance or support for the Service;
  • in the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) to you; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service;
  • Apple is not responsible for any product claims, including but not limited to: (i) product liability claims; (ii) any claim that the Service fails to conform to legal or regulatory requirements; and (iii) claims arising under consumer protection or similar legislation;
  • Apple is not responsible for investigating, defending, settling, or discharging any claim that the Service or your possession or use of it infringes a third party's intellectual property rights;
  • you will comply with all applicable third-party terms (for example, your wireless data agreement) when using the Service;
  • you represent that you are not located in a country subject to a U.S. Government embargo, and are not on any U.S. Government restricted-party list; and
  • Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple has the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of them.

22. General Provisions

  • Entire Agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and the Company regarding the Service and supersede all prior agreements on the subject.
  • Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
  • No Waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets without restriction.
  • Force Majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.
  • Relationship. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and the Company.
  • Notices. We may provide notices to you via the email associated with your account or in-app notice. You may send notices to us at the contact information in Section 23.

23. Contact Us

Questions about these Terms can be sent to: support@retrieverops.com